We will always find for our clients the value embedded in their data by deploying and developing nimble tools that start with data, include business rules and domain knowledge, and deliver information that people can use in their business or daily lives. We will achieve our mission through constant adherence to the following principles:

1. First, understand client needs.
2. Always honor client wishes.
3. Understand and respect client workflow.
4. Use paradigm-breaking applications and methods where necessary.
5. Give people tools that present data and information clearly and efficiently.
6. Achieve attainable perfection relentlessly.
7. Provide measurable results.
8. Work efficiently and effectively at the lowest lifecycle cost.
9. Maintain intellectual honesty and stand behind everything we do.

We will always remember that what we do is a means to an end. It is not the end in itself.

To the RLCA team, our project implementation doctrine guides every aspect of what we do for you: data acquisition and development, analysis, modeling, software selection and development, reporting, training, and post-project support.

Implementation is how we do things for you. Whether we build software or do something else, we follow four guidelines:

• Communication and feedback
• Interim work products
• Collaboration
• Embracing change

Every project is assigned to a manager who is responsible for everything. He or she also does technical work. We have no pure managers because we believe you cannot understand what you don’t personally work on and you cannot manage what you don’t understand. This also keeps overhead – and your cost – sensibly low.

You will receive interim work products often because we expect your input and guidance. Your input keeps us from making mistakes, doing things that provide little value, or delivering things you don’t need. We view our engagement with you as a collaborative effort in which you define the mission and we provide the execution.

Change and redefinition are an integral part of any project. Sometimes called creative chaos, change ensures delivery of useful results. If a mission needs adjusting, we will adjust it. If a plan needs changing, we will change it.

In short, we will do whatever it takes to meet your needs.